![]() |
|
||||||||||||||||||||||||||
|
You are here:
Homepage
» Ordering Information
Ordering Information
SECURE SHOPPING
You don't have to worry about the safety of your credit card information when shopping at Fusion Retail. We
use 128bit encryption technology to ensure that any information you transmit during the ordering process is
secure. Our servers are secured to protect all personal information including credit card numbers, your address
and any products you may order. We reserve the right to decline an order at our absolute discretion. Protx
We use the services of Protx to screen all orders prior to acceptance. Smart validation
technology is used to help verify that the genuine cardholder is the person placing the order. This technology
provides you with the comfort of knowing that if in the unlikely event that your card details were ever fraudulently
obtained, Protx would immediately identify a different user profile or personal details based on
your online order history and prevent the order form being accepted. TrustUK
TrustUK is the body set up to approve online codes of practice. The Consumers Association and the Alliance for
Electronic Business have worked together with support from the DTI in order to bring it about. The purpose of TrustUK
is to set a standard for the conduct of e-commerce between business and consumers. The criteria for TrustUK approval
covers all the concerns that a consumer might have when deciding whether to shop online. Internet Shopping Is Safe - ISIS (imrg Code of conduct)
The imrg Code sets out basic standards for e-retailing. It is a manifestation of the imrg members' collective effort
towards establishing high industry standards that provides a meaningful point of reference and workable guidelines for
e-commerce merchants and facilitators. The imrg Code is also the benchmark used by imrg and its members to facilitate
self-regulation of the e-retail market: imrg reserves the right to measure the service of any e-retailer against the
imrg Code, not just those who voluntarily comply with it, and to take appropriate action in order to protect the
industry. SEARCH TIPS
To perform a search of the Fusion Retail Store, use the search box within the left navigation bar of every page. When
typing a name to search for, be general. For example, if you want to find the game Wanted Guns, just type in "Wanted".
This would find all of the games that contain Wanted in the title. Find a Game by Genre:
If you'd like to browse for a certain type of game on your favourite platform, but don't have a specific title in
mind - click here to use our advanced search CONTACTING US
Please feel free to contact us at any time. Please do so using our dedicated customer e-mail service at
enquiries@fusionretail.co.uk or call us on +44 (0)1933 682007 or if
you prefer, send us a fax on +44 (0)1933 682414. Please include your contact details and we will ensure we contact you
by return. SHOPPING CART
When you click to "Add to Shopping Cart" on a product, you will be taken to the Shopping Cart to check the details of
your intended purchase. While shopping you will see your cart in the top right-hand side of the site, this includes a running total of your
purchase(s). If you have a received a Gift Certificate or Seen/Received an eCoupon please enter the Certificate/Coupon Code in the
box provided. After you've selected all of the items you want, and entered your coupon codes (if applicable) simply click on the
"Checkout" button on your Shopping Cart and you will be taken through the simple-to-follow checkout and payment
process. PAYMENT OPTIONS
We accept VISA, MasterCard credit cards as well as Switch, Solo and Delta debit cards. Sorry, we cannot accept
any cheques for payment. You will need to enter the three or four digit number (known as CVV or CV2) that appears on the back of your card.
Please email enquiries@fusionretail.co.uk if the number is not
present on your card. PRICING AND AVAILABILITY
Our prices are intended to be competitive in respect to other websites selling a similar product range.
All prices shown on this website are in UK Pounds Sterling and are inclusive of VAT which is charged at the current UK
rate. All Pre-Orders placed on a product will be supplied at the price ordered at the time, or the release price - whichever is
the lowest. The availability and anticipated delivery lead time of an item will be clearly displayed to you when at the checkout
confirmation stage of a transaction. We endeavor to maintain adequate supplies of product to meet anticipated demand but can in no way guarantee availability
of any item. CHANGES OR DELETIONS
Should you need to make changes or deletions on an order, simply contact the Fusion Retail Customer Service team at
enquiries@fusionretail.co.uk or call us on +44 (0)1933 682007 or if you
prefer, send us a fax on +44 (0)1933 682414. Please include your contact details and a customer service representative will
help/contact you upon request. (Hours of Operation: Monday to Friday, 9am to 5pm.) PLEASE NOTE, we endeavor to dispatch
all orders received before 2pm the very same day. DELIVERY DETAILS
Should you need to make changes or deletions on an order, simply contact the Fusion Retail Customer Service Team by emailing
them at enquiries@fusionretail.co.uk or call us on +44 (0)1933 682007 or if
you prefer, send us a fax on +44 (0)1933 682414. Please include your contact details and we will ensure we contact you by
return. Up to 2pm we endeavor to dispatch your order the same day it’s received. If you have pre-ordered a title cancellation of this
pre-order can only be permitted up to 5 days before release. We endeavor to get new releases that have been pre-ordered to you
on or before the scheduled release date. UNITED KINGDOM
All UK orders received are delivered using Royal Mail. The delivery charge made will be shown in your Shopping Cart when you place your order. OTHER COUNTRIES
Europe - Royal Mail - 3 to 5 business days
Australasia - Royal Mail - 4 to 6 business days
USA & the Rest of the World - Royal Mail - 4 to 6 business days PLEASE NOTE:
Please note that where an order contains both pre-orders and items which are currently available the price charged is inclusive of pre-orders. Any pre-order item will be shipped “immediately” upon release, delivered to you on or before its scheduled release date.
|
||||||||||||||||||||||||||
Copyright © 2008 Fusion Retail |
|||||||||||||||||||||||||||