Fusion Retail is designed to fulfill individual consumer's needs. If you would like to place orders for multiple units of one product, please email us at enquiries@fusionretail.co.uk or call us on +44 (0)1933 682007 or if you prefer, send us a fax on +44 (0)1933 682414. Please include your contact details and we will ensure we contact you by return.

You can return goods directly using the postage-paid label you will receive with your goods, but before you return a product to us directly, please contact enquiries@fusionretail.co.uk or a Returns Authorization Number.

Fusion Retail, 3 Rockleigh Court, Rock Road, Finedon, Northants, NN9 5EL

Please note: International customers please be aware that we will be unable to refund any postage and packing costs incurred in returning a product to us under our 10 Day Returns policy.

If at any time your have a question or concern about an order placed online, you can call Fusion Retail on +44 (0)1933 682007, The hours of operation are Monday to Friday 9am to 4pm.

YES, all sales are charged to your credit or debit card at point of purchase, all pre-orders are shipped to you upon release and will be delivered to you on or before the scheduled release date. The release date for “ALL” pre-order items is clearly shown on the item description.

Yes, submit your cancellation request, quoting your order number, to enquiries@fusionretail.co.uk or if you prefer you can call us on +44 (0)1933 682007 alternatively to send us a fax please do so to +44 (0)1933 682414. In all cases please include your contact details and we will ensure we contact you by return.

Please note: Once an order has been dispatched to you it cannot be cancelled. It can however still be returned to us within 10 days of the date of dispatch for a refund/exchange.

See full Delivery details here.

We will ship your pre-ordered item to you on the day prior to release (subject to availability). This will mean that you will normally receive it the next day - which is the release date! Please note that release dates are subject to change.

Yes we do. View the full list of countries and rates.

Once you have successfully placed your order and received e-mail confirmation back from us you are able to track the fulfillment progress of your order using the order history system. To use this facility please ensure you are logged in with your username & password.

All items are sent Royal Mail 2^nd Class Recorded Delivery; if your order is not received within 5 days from purchase please contact us so we can track the item on your behalf. View Contact Details Here

In the unlikely event that an order is lost during shipment, we will do our best to replace it as soon as possible (depending upon product availability). In order to confirm that an order shipped via post has indeed been lost, we must wait 10 working days (please note International orders are subject to a 28 Day wait) before replacing it, as most 'missing' items are located within the postal system within this period, as advised by the Royal Mail. See our Terms and Conditions of sale.

It may also be advisable to contact your local sorting office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.

In most cases, yes! However, for security reasons we are only able to make delivery of certain orders to the home address of the person placing the order, the credit/debit card holder. Please note: we do not ship to PO Box addresses.

If you find a broken link or a broken image on the Fusion Retail web site, please send an e-mail to enquiries@fusionretail.co.uk and specify the URL to the page where you found it.

Our video games are PAL (UK and Europe) versions. You must have a PAL video game system to play them. We do NOT sell NTSC (US) video games. All PC (Computer) products that we sell should work on any PC system; provided it matches at least the minimum technical requirements to play the game (minimum requirements are viewable on the product pages for PC games).

Yes, this is guaranteed because we are the publisher, we manufacture the product and can therefore guarantee delivery of any pre-ordered items.

From time to time, Fusion Retail will offer a special promotional item with a given product. Due to limited availability, these promotions can only be offered while supplies last - although every effort is made to source enough stock so that no-one is left disappointed.

Yes, all prices listed are in UK Pounds Sterling.

Any product with a BBFC (British Board of film Classification) rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website.

Additionally, we also display PEGI ratings. PEGI stands for Pan-European Games Information and is the new standard throughout Europe. PEGI age ratings are a guide and simply indicate what age you're likely to have to be to understand how to play the game (so a game like Civilization for example, which is probably suitable content-wise for anyone, wouldn't be recommended for a 7-year old simply because of the depth of the game).

PEGI ratings can also warn of the type of content in a game - for example sexual content, violence or bad language. All gaming content related titles from Fusion Retail carry this mark.

Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.

You'll be able to check your account/order status at any time, store personal details to make the checkout process easier next time round and change contact details at the touch of a button.

No, we will NEVER pass your personal details on to any third parties. Be sure to read our privacy statement

You are perhaps trying to log in with CAPS LOCK on or OFF, please check the status of the CAPS LOCK upon entering your username & password.

No problem. Just head on over to the recover password page [LINK] and enter your e-mail address. You'll then need to answer the security question you set yourself. An e-mail will be immediately sent out, where you'll be given a link to follow. From there, you will be able to reset your password.

You'll have to phone Customer Services on +44 (0)1933 682007 to request your password. Be sure to have any personal details on hand - we'll need to ask you a series of security questions.

To logout of your account, all you need to do is click the "Logout" button below your shopping cart. To log back in again, simply follow the "Please Login" link and re-enter your username and password.

Absolutely not! While we have currently NOT implemented credit card detail storage in the system, we stand by our privacy statement and will never pass your personal details on to any third parties. If you do leave yourself logged in and someone else uses your PC, we will ensure checks are run to prevent any unauthorized user from using your card details.

To view your order’s history you MUST be logged in. Once you have logged in simply click the Orders History link within your cart. Here you can specify ALL, This Month, This Week even Today. Your orders will be displayed according to your preference. Alternatively you can choose to use the advanced search options here you can enter your order ID to search. The order status is displayed in the box below.

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